Last updated: 17/08/2026
Delivery
We dispatch from our UK warehouse in [LOCATION].
| Standard UK delivery | [£X.XX] — [X–X] working days |
| Free delivery | On orders over [£XX] |
| Express UK delivery | [£X.XX] — next working day if ordered before [TIME] |
| Wholesale / pallet | Quoted per order |
Orders placed before [TIME] on a working day are normally dispatched the same day. Orders placed after that, or at a weekend or bank holiday, go out the next working day.
You’ll get a dispatch email with tracking as soon as your order leaves us.
We currently deliver to mainland UK
If your order hasn’t arrived within 20 working days of dispatch, email us at Sangramsinhbhosale1@gmail.com and we’ll chase the courier.
Changing your mind — your 14-day right to cancel
If you’re a consumer buying online, you have a legal right to cancel your order within 14 days of receiving it, without giving any reason.
To cancel, just tell us — email Sangramsinhbhosale1@gmail.com with your order number. You can use the model cancellation form below, but you don’t have to; a clear statement is enough.
Once you’ve told us, you have a further 14 days to send the goods back.
What we refund: the full price of the goods, plus the standard delivery charge you paid to receive them. If you chose a more expensive delivery option, we refund the standard rate.
Return postage: you pay to return the goods unless they’re faulty or we sent the wrong thing. We recommend a tracked service, as the goods are your responsibility until they reach us.
When we refund: within 14 days of receiving the goods back, or of you giving us proof you’ve sent them — whichever is sooner. We refund to the payment method you used.
Condition: you’re free to handle the goods as you would in a shop. If you handle them beyond that and their value is reduced, we may deduct a reasonable amount from your refund. You do not need to keep the original packaging to return an item — but keeping it makes a safe return easier.
What you can’t cancel
Some goods are excluded from the 14-day cancellation right by law:
- Perishable goods — anything liable to deteriorate or expire quickly.
- Sealed goods that can’t be returned for health or hygiene reasons, once the seal is broken. Our food and drink products are sealed for food-safety reasons, so once a pack, pouch, sachet or tub has been opened, it can’t be returned.
Unopened, in-date products in resaleable condition can be returned as normal.
This does not affect your rights if something is faulty. See below.
If something is wrong with your order
If an item is faulty, damaged in transit, past its date, or simply not what you ordered, email [EMAIL] with your order number and a photo. We’ll sort it out.
Under the Consumer Rights Act 2015:
- Within 30 days of delivery, you can reject a faulty item and get a full refund.
- After 30 days, you’re entitled to a repair or replacement, and a refund if that isn’t possible.
For faulty, damaged or incorrect items we cover the return postage, or arrange collection. You’ll never be out of pocket for our mistake.
These rights apply to everything we sell, including discounted, sale and clearance items.
Refunds — how long they take
Once we’ve processed your refund it can take a few working days to appear, depending on your bank or card issuer. If it hasn’t arrived within [X] working days of our confirmation email, get in touch and we’ll look into it.
Wholesale and trade orders
Business-to-business orders are not covered by the 14-day consumer cancellation right, which applies to consumers only.
Trade returns are handled under the terms agreed with your account. If there’s a problem with a delivery, tell us within 14 working days of receipt and we’ll put it right. Contact Sangramsinhbhosale1@gmail.com.
How to return something
- Email Sangramsinhbhosale1@gmail.com with your order number and what you’d like to do.
- We’ll confirm and give you the return address.
- Send the item back — tracked, if you can.
- We refund once it reaches us.
Please don’t send anything back before contacting us, and don’t send items to the manufacturer.
Returns address:
SB Global Trading Ltd
414 The Kimmeridge
2 Westminster Way
Oxford
Model cancellation form
To: SB Global Trading Ltd, Sangramsinhbhosale1@gmail.com
I hereby give notice that I cancel my contract of sale of the following goods:
Ordered on / received on: ____________________ Order number: ____________________ Name: ____________________ Address: ____________________ Signature (only if sending on paper): ____________________ Date: ____________________
Need help?
Email Sangramsinhbhosale1@gmail.com or call +44 7810767412. We aim to reply within one working day.